Virtual Agency Sales Agent - Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 270 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project leaders and micro-entrepreneurs excluded from traditional financing channels by offering them diversified, local, adapted, and innovative products and services.

The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other.
• Ethics: The foundation of our conduct.
• Responsibility: A sense of duty at the heart of our mission.

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

GENERAL Mission

Reporting to the virtual agency and the Growth Department within the Business Unit, you will work closely with the various entities of the Growth Department, commercial animation, and the Network, to ensure better quality of service at the virtual agency by processing credit applications from various prospecting channels and achieving the highest conversion rate of prospects into customers. 

Main Missions

1. Making outbound calls

• Contact identified prospects to initiate the business relationship.
• Present the adapted offer and identify the product that meets the client's needs.
• Communicate the list of documents and guarantees required to complete the application.

2. Converting prospects

• Initiate prospect creation and record credit applications in the system.
• Qualify and verify documents related to credit applications.
• Forward validated files to physical branches for final processing.

3. Monitoring virtual agency files assigned to the network

• Perform rigorous follow-up on files assigned to physical branches.
• Initiate alerts or necessary actions to ensure the closure of these files.

Required profile :

• Education: Minimum Bachelor's degree (Bac+3) in management, commerce, or a related field.
• Experience: At least 1 year in banking management, a micro-credit agency, or a call center in a prospecting role.
• Personal Qualities: Organizational skills, rigor, initiative, leadership, and teamwork.
   

Head office address :

Desired personality traits :

Creativity Will to persuade Tenacity Need for action Team work Involvement at work Ambition Organization