Patient Relations Agent - Errachidia Clinic
- Errachidia

Company :

At the heart of the transformation of the Moroccan medical landscape, the AKDITAL Group embodies a new generation of health institutions: modern, humane, and resolutely focused on the future.

A leader in the private healthcare sector, AKDITAL has been working since its creation to make high-quality care accessible to all, relying on exceptional medical expertise, cutting-edge technologies, and governance based on the best international standards.

Today, our vision extends beyond borders. By continuing its international expansion, the Group confirms its purpose: to showcase Moroccan know-how and bring the medicine of the future within reach of every patient, wherever we operate.

Why join AKDITAL?

Because you want to contribute to a modern and ambitious vision of healthcare.

Because you share our values: excellence, innovation, humanity, and commitment.

And because you believe, like us, that care can change a life.

Company culture :

Akdital is driven by a strong performance-oriented culture, where ambition, high standards, and continuous improvement are key to delivering exceptional healthcare.
This competitive mindset is balanced by a real commitment to innovation, supporting the development of new medical and organizational practices.
Collaboration also plays an important role, with solid teamwork and supportive management in a demanding environment.
A structured and disciplined approach ensures the quality, safety, and reliability essential to the medical sector.

Job :

Join our clinic in Errachidia as a Patient Relations Agent and actively contribute to offering a smooth, humane, and professional patient experience.

As a key link between patients and medical teams, you play a crucial role in organizing the care pathway and ensuring a welcoming environment within the establishment.

Your main mission is to ensure efficient administrative handling and optimal support for patients, from their admission to their referral to the relevant departments.

Your main tasks:

Handle physical and telephone reception of patients and their companions.
Record admissions and compile administrative files according to internal procedures.
Verify administrative information and coverage details (insurance, mutual fund, etc.).
Manage appointments and coordinate schedules in liaison with medical departments.
Direct patients to the relevant departments and answer their information requests.
Ensure administrative follow-up of files and update data in the IT system.
Collaborate closely with medical and paramedical teams to ensure a smooth patient journey.
Participate in the continuous improvement of reception and care processes.

Required profile :

Holding a Bac+2 diploma (Associate's degree or equivalent) or higher in business management, secretarial studies, administration, healthcare, or a related field, you ideally have 1 to 3 years of experience in a healthcare facility, clinic, or reception structure.

This experience has allowed you to develop a good understanding of the patient journey as well as the requirements related to reception and administrative management in a medical setting.

Key skills for success in this role:

Excellent reception skills, interpersonal skills, and ability to listen.
Rigor, organization, and effective prioritization skills.
Ability to work in a team in a dynamic environment.
Good command of computer tools and management software.
High sense of confidentiality and respect for professional secrecy.
Responsiveness, adaptability, and ability to handle situations with professionalism and empathy.
If you wish to join an establishment focused on service quality and patient experience, we invite you to send us your application.

Head office address :

Desired personality traits :

Extraversion Emotional sensitivity Involvement at work Humbleness