Italian-speaking Back Office Agent (DH 1000 WELCOME BONUS) - Weekends OFF - Rabat

Company :

With 20 years of experience in call centers, Offshoring, and customer relationship management.
 

Marketing Call Center is a service company with over 500 experienced employees who manage complex, high-value services daily for Moroccan, French, and European clients.

Every day, we provide our prestigious clients with quality service that meets all their expectations, while also providing the best working environment for our agents.

Discover the testimonial of Fatima Zahra Fatih, Director of Human Resources and Quality at MCC in Challenge Maroc magazine by clicking here:  https://bit.ly/3Pb5x9B
 

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

• Operational management of content moderation on the client's social platforms.
• Evaluation and verification of user content compliance with established guidelines.
• Analysis and checking of multimedia data (texts and images) in Italian and English.
• Constant monitoring of the quality and accuracy of the work performed, in line with project targets.
• Classification and cataloging of specific information and metadata within data flows.
• Teamwork aimed at jointly achieving productivity targets.
• Contribution to the efficiency and continuous development of company workflows.
   

Required profile :

• Perfect command of the Italian language, both written and spoken (a good level of French or English will be considered a plus).
• Strong customer focus, empathy, and excellent written communication skills.
• Rigor, precision, and strong attention to detail.
• Excellent command of basic computer tools (Office Suite, web browsing, CRM).
• Ability to work independently and manage stress.
• Previous experience in back office or call center is welcome, but motivated junior profiles will also be considered.
   

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization