Customer Support Agent Portuguese / English - Casablanca

Company :

Founded in 2003, the OUTSOURCIA group is a company specialized in outsourcing services: remote customer relationship management, multi-service, multilingual, and multichannel (call centers, email management, chat solutions, telemarketing, and social media customer relations), Back Office outsourcing (BPO), digital services (development of specific, web or mobile applications, digital communication, and Community Management), and studies.

To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

To learn more, visit www.outsourcia.com

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

Are you passionate about customer relations and do you perfectly master Portuguese and English?

Are you looking for a dynamic environment where you can develop your skills? This opportunity is for you!

Your mission:

• Manage customer requests in BackOffice

• Make outbound calls with professionalism and empathy

• Ensure a high-quality customer experience

• Handle and resolve incidents effectively

Required profile :

Profile sought:

• Native or bilingual proficiency in Portuguese and English (spoken and written)

• Previous experience in customer service and/or back office (valued)

• Excellent communication and customer-oriented skills

• Organization, rigor, and proactivity

Benefits:

• Permanent contract (CDI) from the first day

• 100% paid training from the first day

• Continuous training and skills development for career advancement

• Opportunities for internal progression

• Social security (CNSS) and private health insurance

• Frequent challenges with rewards (shopping vouchers, etc.)

• Partnerships with various entities (health, sports, etc.) with preferential rates

• Eid bonus

• Salary advances

Working hours:

• Availability for rotating shifts 24/7 (7 days a week)

• Flexibility and adaptability to different shifts

• Transportation not included

Net salary + bonuses:

To be defined during the recruitment process

Head office address :

Desired personality traits :

Search for new things / novelty Creativity Extraversion Need for objectivity Emotional distance Rationalism Flexibility Need for reflection