BUSINESS OFFICER (M/F) - Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 260 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project holders and micro-entrepreneurs excluded from traditional financing channels by offering them diversified, local, adapted, and innovative products and services.

The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other
• Ethics: The foundation of our conduct
• Responsibility: A sense of duty at the heart of our mission

Join us soon, give your career a boost! What we offer you: 

• A fair career development policy focused on skills with personalized support.
• Tailored training to develop your skills both within our "Talent Academy" center, E-learning Platform, or through recognized excellent partners.
• A fair and competitive remuneration policy, focused on individual and collective performance.
• Multi-dimensional social coverage covering life's uncertainties and ensuring your future and that of your children.
• A friendly and stimulating work environment focused on recognizing initiative. 

Discover the testimonial of Ali Waâli, Director of Human Capital of the Arrawaj Foundation in Challenge Maroc magazine by clicking here: https://bit.ly/42DX8OY

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

Main Mission: 

The Business Officer plays a key role in the management, monitoring, and optimization of TPE (Very Small Business) commercial activities within the ARRAWAJ Foundation. They ensure the control, monitoring, and support of branches to guarantee optimal performance and quality of service to clients.

Responsibilities and Activities: 

• Management and validation of TPE files.
• Management of the weekly disbursement forecast to optimize the achievement of production objectives.
• Monitoring of performance and commercial animation.
• Implementation of field commercial actions.
• Monitoring of achievements and analysis of branch performance.
• Development, distribution, and monitoring of the digital prospecting file to optimize conversion.
• Handling of complaints and follow-up of resolutions.
• Processing of solvency report requests for clients and guarantors.
• Monitoring of TPE staffing in branches with staff shortages and coordination of appropriate solutions.
• Supporting new branches in their ramp-up and monitoring their integration.

Required profile :

• Bachelor's degree (Bac +3) minimum in management, economics, or finance.
• 2 years of experience in the service sector (banking/insurance), preferably in microfinance, with field experience to understand the entrepreneurial realities of the TPE segment.
• Good command of financial analysis.
• Excellent analytical and decision-making skills.
• Sense of organization and rigor in file follow-up.
• Skills in customer relationship management and complaint handling.
• Proficiency in computer tools and tracking dashboards (Excel, CRM, internal tools).
• Initiative and ability to work in a team.
• Ability to manage multiple tasks simultaneously and meet deadlines.

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work