Slot Machine Client Assistant - Marrakech

Call Centers professions - Sales - Secteur Tourism / Travel / Leisure

  • Junior (1 to 3 years) - Mid Level (3 to 5 years)
  • 1 job(s) in Marrakech and region - Morocco
  • Bachelor (BA, BSc) Minimum - University

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition

  • Fixed term contract
  • Teleworking : No
Posted 57 days ago on ReKrute.com - Apply before 24/06/2026

Company :

Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.

The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Opened in 1966, Es Saadi also boasts a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksars with authentic charm. The Resort also offers 13 restaurants and bars, two Spas, one of which is designed by Dior, and an Entertainment center.

The Es Saadi Marrakech Resort is a benchmark for discreet luxury, the art of hospitality, and unique experiences.

Joining the Es Saadi Marrakech Resort is more than just joining an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique art of living, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transmission of know-how and the recognition of talent are at the core of our management vision.

Our ambition is to bring together talents driven by the desire to invest in prestigious hospitality and contribute to unforgettable customer experiences. Joining our team means benefiting from personalized support, regular training, and real career development opportunities within a family-run group that is human-sized and forward-looking. Whether your career path is already rich or still being built, if you have a sense of detail, a love for service, and a taste for excellence, we would be happy to welcome you among us.

Company culture :

Es Saadi Marrakech Resort stands out for a culture strongly driven by collaboration, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by innovation and organizational dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. Competition plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience.

Job :

- Welcoming and directing clients to available slot machines.
- First-level technical assistance for clients experiencing difficulties with the machines.
- Handling client requests and complaints with professionalism and courtesy.
- Information on current promotions and game rules.
- Close collaboration with supervision and maintenance teams to ensure proper equipment operation.
- Maintaining a clean and pleasant gaming environment.

Required profile :

To excel in this role, a Bachelor's degree (Bac +3) is required, ideally in Sales Administration, After-Sales Service (SAV), or Call Center professions.

Knowledge of the hotel, restaurant, or entertainment sector would be a major asset.

We are looking for someone with excellent interpersonal skills and a strong customer focus.

- Active listening and problem-solving abilities.
- Organizational skills and rigor.
- Adaptability and proactivity.
- Proficiency in French and English. 

Head office address :

RUE IBRAHIM EL MAZINI - HIVERNAGE MARRAKECH

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition

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