Dedicated Fixed Technical Assistant (M/F)
- Rabat

Company :

BTECHNOLOGIE is a premium center of excellence serving Bouygues Telecom, a subsidiary of the Accenture group, aiming to increase its delivery capacity, improve the quality perceived by its end customers, and support technological growth with a view to a decarbonized economy. Today, the center has over 900 talents and aims to reach 1000 talents by 2026.

Want new career prospects?

We invite you to join our center of excellence in Rabat, where you will participate in large-scale projects with a long-term vision. Every day is an opportunity to take on new challenges and help shape the future of technology. Together, we are building an innovative future, driven by your talent and our passion for excellence. By joining our team, you will be recognized as an internal employee of Bouygues Telecom, a major player in telecommunications.

Our strengths at BTechnologie:
• Benefit from personalized support from your 1st day with our Onboarding team and your future Manager (welcome to our premises in Rabat, onboarding day, friendly breakfast).
• Develop your technical, functional, or management skills, thanks to Accenture's training catalogs and the help of our Practice Managers and their communities.
• Advance your career thanks to our mobility policy.

Company culture :

BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.

Job :

MISSION:

Mission context:

As an ATD, you will become the preferred contact for our clients in managing their fixed incidents (Voice and Data), ensuring their satisfaction and the respect of our commitments.
In this role, your missions will be:

- Restore services during Data and Voice technical incidents for your client portfolio
- Coordinate interveners and partners: access providers, installers, and integrators
- Ensure reliable and regular communication with clients
- Monitor interventions, produce reports, and propose periodic summaries,
By joining us, you will support our clients on current solutions and also participate in the challenges of tomorrow (SDWAN, security, and managed services)

ACTIVITIES:

Incident management:

o Regular and proactive communication with the client
o Technical analysis, identification of the malfunction
o Proposal and implementation of workarounds (xG router, call forwarding)
o Compliance with service restoration and communication commitments with the client
o Triggering, monitoring, and piloting field and partner interventions
o Relevant escalation to level 3 teams
o Participation in continuous improvement
o Qualification and execution of services
o Support for account operational managers for reporting
Technical environment
o Fixed telephony (Centrex) position: Polycom VVX, Cocomm, Doro
o SIP/ISDN gateway and SBC: Patton, Audiocodes, Ekinops (OneAccess)
Routers: Cisco (C8xx, ISR, ASR), Huawei AR series, Ekinops (OneAccess)
Access network: Huawei DSLAM, Nokia and Huawei OLT
Security equipment: Fortinet, Meraki
SD-WAN: Fortinet, Meraki
Supervision & piloting
o Monitoring and tracking of indicators
o Inspiring, setting a direction, and engaging others
o Reference point (entry point) for process adjustments
o Analysis and action plan
 
 

Required profile :

Ideal profile:

Master's degree in Networks and Telecommunications

TECHNICAL AND/OR BUSINESS SKILLS:

Key technical skills:

• Good knowledge of fixed networks
• Mastery of fiber optic infrastructures (FTTH/FTTO) and DSL technologies
• Mastery of MPLS networks

Secondary technical skills:

• Knowledge of SD-WAN technologies
• Knowledge of fixed telephony protocols

Business skills:

• Communication and B2B client relations

BEHAVIORAL SKILLS (SOFT SKILLS)

Behavioral skills:

• Excellent oral communication in French
• Excellent written communication in French
• Responsiveness
• Customer service orientation
• Analytical and problem-solving skills (optional, but often relevant for this type of position)

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition