Bilingual Back Office (M/F) - Casablanca

Company :

It was in 1902 that Dr. Willis H. Carrier invented and built the world's very first modern air conditioner. Since that date, Carrier Corporation has been the world's number one in air conditioning, with over 4 million units sold per year, assembled in more than 40 production plants, installed and maintained on five continents.

Created in 2014, MCS is the result of a joint venture signed between VENTEC Morocco and Carrier, the world leader in refrigeration. MCS provides remote technical, commercial, and administrative support on behalf of Carrier France, Carrier Spain, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Refrigeration, and other companies in the group. MCS efficiently and effectively handles specific requests and consultations, order entry, complaint management, as well as intervention planning and remote technical support.

Do you want to reveal your potential in a challenging and collaborative environment?
Do you want to grow in a company that cares about the development and satisfaction of its human resources?

Now is your chance to seize the opportunity and bring your ideas to life within our ambitious projects by sending us your application.

Discover the testimonial of Leila Fettanisse, HR Manager at Maroc Climate and Security (MCS) in Challenge Maroc magazine by clicking here: https://bit.ly/4tV4bz1

Company culture :

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

Job :

- Process and follow up on customer orders
- Manage relationships with partners and ensure their satisfaction
- Coordinate with internal teams (sales, logistics, finance)
- Monitor invoicing and payments
- Manage customer complaints and propose suitable solutions
- Update databases and provide regular reporting

Required profile :

- Associate's or Bachelor's degree in management, business, or equivalent
- Some previous customer relations experience is desired
- Good command of French and English.
- Good interpersonal skills and service-oriented attitude
- Organized, rigorous, and ability to manage priorities

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization