Bilingual (fr/en) customer service & upselling representatives - order tracking - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in the high-tech field the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been continuously expanding our teams since 2021 with over 1300 employees mainly based in Fez. We have just extended our activities to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the aim of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the users of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate via the web and interact through mobile applications by offering them an enhanced experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

As a Customer Service & Sales Representative, you will handle customer interactions related to order tracking while also identifying opportunities to promote and sell additional products or services.- Manage inbound and outbound calls related to order status and delivery updates;- Provide accurate information regarding orders, shipments, delays, and resolutions;- Identify customer needs and proactively propose relevant products or services (upselling & cross-selling);- Promote ongoing offers, new products, or complementary services during customer interactions;- Handle customer complaints and ensure effective and timely resolution.

Required profile :

- Previous experience in a call center, customer service, or telesales role preferred;
- Experience in sales or commercial activities is a strong advantage;
- Strong communication skills in French and English (spoken and written);
- Customer-oriented with excellent interpersonal skills;
- Good command of CRM tools and basic IT skills;
- Results-oriented with the ability to meet both service and sales KPIs;
- Dynamic, confident, and proactive;
- Persuasive with a positive attitude.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work