Assistance Officer (H/F) - Technopolis

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are currently more than 4,500 employees.

Join Us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages far beyond market standards
• It means growing in a rewarding environment offering a diversity of jobs
• It means joining a responsible group, offering a true company culture based on the development of each person's skills

Our Jobs:

Our teams' know-how covers the main insurance professions:

• Contract sales
• Management of damage and personal insurance contracts
• Management of Auto and Home claims
• Payment of Health benefits
• Activation of Assistance guarantees
• Appointment setting on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

As an Assistance Officer, you will be responsible for handling calls from policyholders in difficulty and implementing appropriate assistance solutions, while respecting our service quality and internal procedures.

You will need to support clients in emergency situations by organizing all assistance services in accordance with professional rules and customer relationship management.

Customer Relationship Management:

• Receive calls from clients in emergency situations.
• Analyze assistance requests and verify the client's guarantees.
• Propose the most suitable solutions for the client's situation within contractual limits.
• Organize and implement the assistance service (field interventions, reservations...).
• Supervise assistance operations until the case is closed.
• Alert management on delicate cases.
• Carry out commercial actions on incoming calls by offering clients complementary products and guarantees suited to their needs or by directing them to our partner networks.
• Payment of assistance invoices:
• Analyze reimbursement requests and verify the client's guarantees.
• Check the compliance of services to be reimbursed.
• Handle the payment of client invoices.

Required profile :

With a Bac+2 education or higher, you:

• Perfectly master the French language, both spoken and written,
• Master telephone sales techniques and office software,
• Have a commercial mindset,
• Are determined and enjoy challenges,
• Have excellent listening and persuasion skills.

We offer you:

• Paid training from the first day, received with the first salary,
• A parental policy far beyond market standards: 16 weeks of maternity leave with 100% salary maintenance and 4 weeks of paternity leave with 100% salary maintenance,
• An Eid al-Adha bonus of up to 2000 Dh,
• Meal allowance,
• Social protection (supplementary pension, health insurance, provident fund),
• Fringe benefits (transportation, newborn gifts..),
• Employee shareholding,
• Agreements (bank, car insurance, doctor, ready-to-wear loans...).

Head office address :

Desired personality traits :

Will to persuade Extraversion Intuition / spontaneity Ambition Flexibility Emotional distance