Customer Relations Officer (M/F) - Taza

Company :

Bank Assafa is a 100% Moroccan banking institution specialized in participatory finance, established in July 2017 after the validation by the Committee of Credit Institutions of the creation of five participatory banks.

Its main purpose is to offer a set of ethical banking products and services, compliant with the directives of the Higher Council of Ulema, and adapted to the best standards and norms, based on its 5 fundamental values: trust, integrity, dedication, innovation, and purity.

A pioneer in the market through Dar Assafaa's presence in the alternative finance market since 2010, employees have thus been able to develop business expertise and a deep understanding of the needs and aspirations of Moroccans.

Bank Assafa currently has a large network of over 40 branches throughout Morocco, with a staff of over 330 employees.

Join a team of professionals, driven by the values of our Bank, who are dedicated to developing a participatory banking activity in a constantly changing environment, marked by tough competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

The main activities of the position are:

- Participate in the organization of client prospecting actions inside and outside the branch,
- Carry out commercial actions with clients in their portfolio,
- Advise clients and offer them products and services that can meet their needs with a quality of service in line with the Bank's requirements,
- Ensure the correct processing of financing applications,
- Ensure the follow-up and proper handling of requests and complaints from clients, while ensuring compliance with current standards, rules, and procedures,
- Take charge of the management and follow-up of bank cards and checkbooks.
 

Required profile :

With a Bac+5 degree from a Business School or equivalent, you have initial experience in sales, ideally in a banking or financial environment.

You have a commercial profile, and are looking for professional challenges.

Head office address :

Desired personality traits :

Will to persuade Need for action Team work Ambition Conventional Flexibility Involvement at work Organization