Company :

AXA Assurance Maroc is a subsidiary of the AXA Group, present in 54 countries, with 153,000 employees committed alongside 105 million clients. Its mission is to place the client at the heart of its strategy by offering ever more innovative products, guaranteeing excellence in service quality.

OUR VALUES

Our values reflect the culture that AXA employees worldwide live and express every day. The strength of AXA's corporate culture lies in its remarkable managerial continuity for over 40 years and is also reflected in the closeness of its values through different periods. Courage, Integrity, One AXA, and Customer First are the four fundamental values adopted by the Group since 2016.

OUR VISION

To transform AXA's value proposition from an insurer "payer to partner," we provide innovative services that complement traditional insurance coverage and build new business models to increase our clients' protection.
Our purpose, values, and vision are shared by all Group employees, as we adapt our services and solutions to each of our 105 million clients worldwide, one person at a time, in a constantly changing world.

OUR HR POLICY

We want to become the preferred company for our clients, partners, and employees. Our employees therefore play a major role through their commitment and expertise.
This is why we implement a fair and attractive HR policy that promotes employee development and fulfillment.
Within the company, we support a culture of trust based on well-being at work and consideration for the diverse expectations of our employees.

YOUR ONBOARDING

AXA Assurance Maroc has implemented an onboarding process to support new recruits throughout their integration period.

OUR JOBS

Whether you are a recent graduate or an experienced professional, there is an AXA expertise that matches your aspirations.
As a leader in the sector, AXA must be at the forefront of innovation and offer a range of solutions and services in line with global economic and social changes. By working in support and expertise functions, you are at the heart of AXA's performance.
The scale, technicality, and diversity of the missions offered will ensure the development of your skills in a supportive environment.

Choosing to join us means becoming part of a Group recognized for its innovation capabilities and expertise in Financial Protection. It means developing your skills within one of the leaders in the Moroccan insurance market. Through the diversity of its businesses, AXA offers dynamic career progression. There are opportunities for development within expertise and management paths where you can change roles multiple times.

Company culture :

AXA Assurance Maroc operates within an innovation-driven culture, where creativity, agility and adaptability support the evolution of its activities and services. This approach is balanced by a strong combination of collaboration, organization and performance, promoting teamwork, employee engagement and operational efficiency. Management encourages initiative while relying on structured processes and a results-oriented mindset, ensuring overall consistency and performance.

Job :

Job Purpose & Main Responsibilities

Reception and Guidance:

• Welcome clients, identify their needs, and qualify requests
• Manage visitor flow
• Ensure the control and compliance of requested documents and papers
• Ensure the confidentiality of client data
• Schedule and follow up on appointments and direct requests to the relevant contacts
• Handle phone calls and organize internal expertise assessments

Administrative File Management:

• Fill out the form manually
• Manage mail (reception, sending, and digitization)
• Assign mail to the handling agent upon opening
• Create requests on the NP system
• Ensure compliance with deadlines for client/victim reception based on the transaction type
• Monitor the file by transaction type, updating it as each step of the transaction progresses

Coordinator & Contact Person

• Direct files to the correct handlers
• Communicate clearly and precisely about offers
• Assist the transaction team in managing files efficiently

Required profile :

Required Skills

Technical: Knowledge of auto and bodily injury claim processes, proficiency in management tools, understanding of medical and legal documents.

Behavioral: Organization, attention to detail, responsiveness, communication, teamwork.

Profile Sought

Associate's or Bachelor's degree in Insurance, Management, Law, or equivalent.

Previous experience in a claims department is an asset

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Rationalism Flexibility Need for autonomy Involvement at work Ambition Organization