Back Office Operator - Rabat - Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 260 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project leaders and micro-entrepreneurs excluded from traditional financing channels by offering them diverse, local, adapted, and innovative products and services.

The success of our institution is based on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other
• Ethics: The foundation of our conduct
• Responsibility: A sense of duty at the heart of our mission

Join us quickly, boost your career! What we offer you: 

• A fair career development policy focused on skills with personalized support.
• Tailored training to develop your skills within our "Talent Academy" center, E-learning Platform, or through recognized excellence partners.
• A fair and competitive remuneration policy, focused on individual and collective performance.
• Multi-dimensional social coverage protecting against life's uncertainties and ensuring your future and that of your children.
• A friendly and stimulating work environment, focused on recognizing initiative. 

Discover the testimonial of Ali Waâli, Human Capital Director of the Arrawaj Foundation in Challenge Maroc magazine by clicking here: https://bit.ly/42DX8OY

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

1. Processing and control of operations:

• Record financial transactions and movements in the information system.
• Verify the compliance of operations carried out by the front office and take necessary corrective actions.
• Record recovery operations carried out outside of cash payments.
• Perform administrative and accounting follow-up of operations (reconciliations, checks).

2. Administrative management and reporting:

• Prepare and transmit activity reports to the department head.
• Fill in dashboards, update daily indicators (KPI).
• Participate in the evolution of procedures and the improvement of information systems.

3. Support, internal relations, and compliance:

• Inform internal and external clients about the processing of their operations.
• Handle internal requests and counterparty inquiries.
• Manage and process functional complaints and report any detected incidents.
• Ensure compliance with procedures, safety standards, and current regulations. 

Required profile :

Knowledge:

• Mastery of administrative, accounting, and regulatory procedures in the banking or financial sector.
• Good knowledge of financial products, market operations, and dedicated IT tools.
• Knowledge of operational risks and compliance requirements.

Skills:

• Record, control, and validate financial operations.
• Use management and reporting tools.
• Detect anomalies, manage emergency situations, and propose corrective actions.
• Communicate effectively with internal and external stakeholders.

Attitude:

• Record, control, and validate financial operations.
• Use management and reporting tools.
• Detect anomalies, manage emergency situations, and propose corrective actions.
• Communicate effectively with internal and external stakeholders. 

Head office address :

Desired personality traits :

Conventional Will to persuade Flexibility Involvement at work