SI Change Management Officer - Rabat

Company :

The Moroccan Foundation for Preschool Education (FMPS) embodies the unwavering commitment to generalizing preschool education in Morocco. 

Since 2019, our foundation has seen remarkable expansion, growing from a network of 350 to 22,000 preschool classes. 

The Foundation operates on behalf of the Ministry of National Education, Preschool and Sports and manages 70% of Moroccan public preschool education. We are committed to providing children aged 4 to 6 years with the essential foundations for a quality educational journey. 

By collaborating with the public, semi-public, and private sectors, as well as managing and training educational staff, we are shaping the future of preschool education in Morocco. 

The network is managed by a central administration with 150 central managers and a territorial administration with approximately 900 territorial managers working in close collaboration. 

Join us in this essential mission to build a promising educational future for every child in Morocco. To learn more about our efforts and achievements, visit our website: www.fmps.ma

Job :

Reporting to the IT Department, the main responsibilities of a change management officer are:
- Centralize all user feedback (by email or via the GLPI tool) in the monitoring files dedicated to each interface or module;
- Ensure the regular update, reliability, and traceability of these monitoring files;
- Identify users encountering difficulties and offer targeted support adapted to their needs;
- Detect recurring misunderstandings and functional blocks in order to analyze their causes;
- Propose corrective actions and improvement suggestions for interfaces in line with business needs;
- Draft periodic synthetic reports on user feedback, observed dysfunctions, and suggested improvements during change periods;
- Collaborate closely with development teams and IT stakeholders to ensure the follow-up, qualification, and prioritization of feedback;
- Ensure the availability, updating, and dissemination of user documentation (user guides, educational materials, and tutorial videos) after each IT evolution or change.
 

Required profile :

- Hold a minimum Bac+3 degree in computer science;
- Have at least one year of professional experience in a similar role.
 

Head office address :

Desired personality traits :

Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work