70 years of experience and a very fine territorial network have made Coface a benchmark in credit insurance, risk management, and the global economy. Coface experts operate at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West, and Central Africa, Coface offers a unique support system for companies established in the region to protect them against the risk of financial default by their clients.
Credit insurance with Coface also means country, sector, and company risk analyses to help our clients best assess and prevent the risks they may take.
With Coface, our clients operate in a safer environment.
Discover the testimony of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Coface is characterized by a predominantly collaborative culture, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a competitive dimension, focused on performance, results and customer orientation. It is also supported by a structured organizational foundation ensuring rigor and reliability, while a more moderate innovation component contributes to adaptability and continuous improvement.
Job :
The Credit Insurance Business Manager contributes to developing the client portfolio by ensuring the operational link between sales teams and risk expertise functions.
They support clients in using credit insurance solutions, while ensuring risk control, quality of decisions, and client satisfaction.
MAIN MISSIONS
Sales support & client relations
Collaborate closely with front-line teams to: prepare and secure business opportunities, respond to client needs in credit insurance.
Participate in client meetings;
Be the preferred contact for clients regarding: guarantees, credit limits, coverage terms and conditions.
Risk monitoring & operational management
Contribute to the implementation and monitoring of coverage decisions.
Participate in analyzing client requests in conjunction with: risk analysts, the DRA.
Identify and report early warning signs (delays, changes in behavior, evolution of country/sector risk).
Monitor the portfolio: outstanding amounts, exposures, claims, and recoveries.
Decision support & internal coordination
Bridge the gap between sales expectations and risk control requirements.
Explain, translate, and operationalize decisions made by the risk teams.
Contribute to the continuous improvement of internal processes.
Work with support functions to streamline client journeys.
Contribution to business development
Participate in client retention and relationship development.
Propose suitable solutions based on: the sector, client size, regional economic context.
Be proactive in improving service quality.
Required profile :
Higher education (Bachelor's +4/5 years) in: finance, insurance, economics, management, business (with a strong interest in risk).
Experience desired: 2 to 5 years in credit insurance, banking, finance, risk, or a related field.
Knowledge of the local and regional economic landscape is appreciated.
Fluent in French; English is a plus.
Good understanding of credit insurance principles.
Understanding of mechanisms for: client risk, sector risk, country risk.
Ability to read and interpret economic and financial information.
Comfortable with office software and information systems.
Ability to read and interpret economic and financial information.
Comfortable with office software and information systems.
Head office address :
Abidjan 00225 Abidjan
Desired personality traits :
Search for new things / novelty
Extraversion
Will to persuade
Intuition / spontaneity
Ambition
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