French-speaking Assistance Officer - Casablanca

Company :

Present since 1997 in Morocco, Manpower Group is a key international player in employment and social integration worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...    

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, evaluation, and support process for success in their new assignment.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Manpower is looking for French-speaking Roadside Assistance Officers for its client.

Main missions:

• Handle customer calls for roadside assistance and analyze their needs in emergency situations.
• Coordinate interventions (breakdown, towing, assistance) by mobilizing appropriate service providers.
• Provide a quick and effective solution while ensuring a quality customer experience.
• Manage customer files from start to finish, from receiving the request to closing it.
• Maintain clear and reassuring communication with customers throughout the process.
• Follow internal procedures and service quality standards.

Required profile :

Profile sought:

• Excellent command of French (C1 level required - main and disqualifying criterion)
• Previous experience in a customer relations center
• Good service orientation and excellent customer relations
• Communication skills and ability to manage emergency situations

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization