French-speaking Roadside Assistance Officer
- Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary staffing, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...    

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS…).   

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

• Answer calls from customers facing roadside assistance emergencies and quickly identify their needs.
• Organize and coordinate necessary interventions (breakdown service, towing, technical assistance) with partner providers.
• Ensure quick, effective, and customer-satisfaction-oriented handling.
• Manage the complete follow-up of cases, from opening to resolving the request.
• Maintain reassuring and professional contact with customers throughout the incident management.
• Ensure compliance with internal procedures and service quality standards.

Required profile :

• Excellent command of French, both spoken and written (C1 level required – essential criterion).
• Previous experience in a customer relations center or assistance service is highly desired.
• Service-oriented, customer-focused, and able to offer a quality experience.
• Excellent communication skills and ability to manage emergency situations calmly and effectively.
• Responsive, organized, and able to work under pressure.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Team work Involvement at work Organization