Remote Customer Service Representative - Casablanca

Company :

With its universal banking model, its pan-African reach, its complementary businesses, and its strong expertise, the Attijariwafa bank Group is a key player in the financial sector in Morocco and Africa.

For over a century, Attijariwafa bank has reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.

The Attijariwafa bank Group currently supports nearly 10.2 million individual, professional, business, and institutional clients and employs 20,602 staff in 25 countries across Africa, Europe, and the Middle East.

As the leading financier of the national economy, the top collector of savings, and the main player in electronic payments in Morocco, the Attijariwafa bank Group's various performances confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a leading banking and financial player in the region and has the largest branch network in Africa with over 5,265 bank branches.
 

Discover the testimony of Loubna Derkaoui, Recruitment, Partnerships, and Employer Branding Manager at Attijariwafa Bank in Challenge Maroc magazine by clicking here: https://bit.ly/4cWbtuQ

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

Company Culture:

Attijariwafa bank fosters a culture largely focused on cooperation, placing people, trust, and teamwork at the heart of its operations. The company promotes close management, based on support, accountability, and the quality of professional relationships. This collaborative approach is complemented by a strong demand for performance, valuing ambition, self-improvement, and customer focus. It also incorporates a dynamic of innovation, guided by structured processes that ensure reliability, efficiency, and operational mastery.

Position:
As a Telephone Customer Advisor, your role will be to maintain a quality relationship with the bank's clients over the phone, handle their requests, and provide appropriate answers/solutions to their needs in terms of advice and product offers.

Your missions will be as follows:

• Handle customer requests,
• Advise and inform clients/prospects about current offers,
• Promote and sell the bank's products and services by phone,
• Update and enrich customer data,
• Initiate customer complaints,
• Ensure compliance with quality standards and banking procedures.

Required profile :

Profile Sought:

A natural salesperson, with a Bac+3 degree (ideally in Marketing, Sales Techniques, Economics and Management, Business, or Commercial Management...).
• You have previous experience, ideally as a call center tele-advisor. Beginners are accepted and training will be provided.
• You are proficient in languages: French, English.
• You are dynamic and enjoy challenges.

Required Skills:
Know-how:

• Organizational skills,
• Analytical and synthesis skills,
• Customer focus,
• Results orientation,
• Learning and assimilation ability,
• Influence and persuasion.

Interpersonal skills:

• Active listening,
• Reactivity,
• Communication skills,
• Adaptability,
• Emotional intelligence,
• Stress resistance,
• Interpersonal skills.
 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization