Bilingual (French/English) Back-Office Customer Service Representative (M/F) - Rabat

Company :

Marketing Call Center20 years of expertise dedicated to exceptional customer relationsFully based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a key player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services to demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment that fosters engagement, innovation, and fulfillment.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer service standards internationally.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Our call center is recruiting its future talents to strengthen our Back-Office team for night shifts! Come manage our international clients' requests in a calm, 100% written environment.- Multi-channel written support: Handle requests from French-speaking and English-speaking clients via email, chat, or ticketing system (Zendesk, Salesforce, etc.).- Analysis and resolution: Study client files, identify issues, and provide precise, personalized solutions.- Database management: Accurately enter, verify, and update information in the system (CRM).- Administrative support: Ensure document validation and follow up on cases until closure, respecting service level agreements (SLAs) and quality standards.

Required profile :

Bilingualism required: You have an excellent level (C1/C2) in French AND English, with impeccable grammar and spelling in both languages.Writing skills: You can write clear, professional, and empathetic responses in writing.Availability: You are perfectly comfortable with night work and available for regular night shifts.Soft skills: You are organized, independent, have strong analytical skills, and can concentrate well.A first successful experience in back-office, email customer support, or moderation is a plus.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work