Customer Service Representative - Bouskoura

Company :

Founded in 1997, GSM Al Maghrib is a Moroccan private group diversifying into several business sectors operating in the distribution of telecommunications products, money transfer, printing management services, data center management, and security solutions.

Our HR vision is based on the belief that human capital is the main driver of performance and sustainable growth. The objective is to create a stimulating work environment that encourages engagement, skills development, and professional fulfillment of employees.

The company promotes a culture based on:

• Team spirit
• Innovation
• Responsibility
• Managerial proximity
• Results orientation

This culture fosters collaboration between teams and helps maintain a positive social climate.

Job :

Join a dynamic company in the Distribution sector! We are looking for a Customer Service Representative for our Bouskoura site. Your role will be central to our customers' satisfaction, ensuring excellent service and building lasting relationships of trust.

The main goal of this position is to guarantee an exceptional customer experience, build customer loyalty, and actively contribute to achieving commercial objectives through proactive management of requests and expectations.

Your main tasks will include:

• Welcoming and advising customers with professionalism and kindness.
• Handling customer requests (information, orders, complaints) efficiently and personally.
• Managing and tracking customer files, ensuring smooth communication.
• Participating in customer loyalty through regular and quality follow-up.
• Collaborating with internal teams to ensure the best response to customer needs.
• Contributing to the continuous improvement of customer service processes.

Required profile :

Money transfer company seeks customer service representatives in Bouskoura.

Missions:

-Welcome, listen to, and advise customers in the branch.
-Identify needs and offer personalized solutions.
-Maintain a relationship of trust and ensure customer portfolio loyalty.
-Prospect for new clients.
-Contribute to customer satisfaction through quality service delivery.

Required skills:

-Knowledge of sales and negotiation techniques.
-Good oral and written communication skills.
-Listening and communication skills.
-Customer focus and service orientation.
-Team spirit and rigor.
-Ability to manage priorities and stress.

Training and experience:

-Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.
-1 to 2 years in a similar role (customer relations, sales, commercial service).

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition