Trilingual Customer Service Representative - German / French / English (M/F)
- RABAT

Company :

With 20 years of experience in call centers, offshoring, and customer relationship management.
 

Marketing Call Center is a service company with over 500 experienced employees who manage complex, high-value services daily for Moroccan, French, and European clients.

Every day, we provide our prestigious clients with a quality service that meets all their expectations, while also providing the best working environment for our agents.

Discover the testimonial of Fatima Zahra Fatih, Human Resources and Quality Director at MCC in the magazine Challenge Maroc by clicking here: https://bit.ly/3Pb5x9B
 

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

• Manage incoming calls (reception) and handle customer files administratively and operationally in the back office, while ensuring optimal service quality.
• Manage incoming calls (reception)
• Handle customer files administratively and operationally in the back office
• Ensure optimal service quality

Required profile :

• Excellent command of French, both spoken and written, with clear and professional communication.
• Strong service orientation, with the ability to handle requests with empathy, professionalism, and efficiency.
• Interpersonal skills, allowing for easy interaction with different types of people.
• Good organization and ability to manage multiple tasks simultaneously

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization