Receptionist / Debt Collection Officer / Digital Customer Service Officer
- Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, assessment, and success support process for their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join our dynamic team in the Insurance sector, we are actively looking for versatile talents for the positions: Receptionist, Debt Collection Officer, and Digital Customer Service Officer. based in the city of Casablanca. This is a unique opportunity to contribute to a growing company and bring your expertise to our development.

The main goal is to ensure an exceptional customer experience, retain our existing portfolio, and attract new clients through smooth and professional digital interactions. It's about becoming a true ambassador of our brand.

Your main tasks will include:

• Manage telephone and digital reception for customers, respond to their information requests, and direct them if necessary.
• Process requests for information related to insurance contracts, banking products, and financial services.
• Implement friendly debt collection actions for overdue debts, using a polite and effective approach.
• Participate in the management of digital customer relations through various channels (email, chat, social media).
• Update customer files and follow up on operations.
• Contribute to the continuous improvement of customer relationship management processes.

Required profile :

To succeed in this role, a Bachelor's degree (Bac +3) is required:

Significant prior experience of 1 to 3 years in a similar role, ideally in the insurance or banking sector, will be a major asset for your application.

Profile sought:

• Holder of a Bachelor's degree (Bac+3 necessarily).
• A very good level of French.
• Ability to manage task versatility and switch between different tools.
• Excellent communication skills and a strong sense of customer service.
• Rigor and organizational skills.
• Previous experience in customer relations, insurance, or banking is a serious asset.

If you see yourself in this description and aspire to a rewarding career, don't wait any longer!

Head office address :

Desired personality traits :

Extraversion Flexibility Organization