Collection Officer - CASABLANCA

Company :

Founded in 2009, the OCS group employs 5,000 employees and offers its 320 clients in Morocco and Senegal quality services for a turnover that will exceed one billion Dirhams in 2024.

The OCS group has become the leader in collective catering in Morocco, with the brands Ansamble Maroc and Proxirest.

OCS is a major player in Facilities Management in Senegal with the brand ALIZES Nettoyage and in Morocco with the brand ARTIS Environnement.

OCS is also a leader in Morocco in the corporate daycare market with the brand A DEUX PAS.

The success of OCS relies on a team sharing the same vision of excellence and commitment to customer satisfaction. These passionate professionals are at the heart of the group's success, ensuring that each client receives the highest quality services. Join us!

Certified ISO 9001, ISO 22000 and labeled CSR CGEM, Ansamble Maroc acts according to the highest standards for the benefit of our clients as well as our entire ecosystem.

To be honest in our relationships with our employees, to give everyone the same consideration and to work together to move the company forward: these are our driving principles.
Representative of our company values, this personalized approach is just as important with our teams as with our clients. With everyone, we favor proactive listening and a close relationship, always driving innovation.

Joining us means increasing your chances of growing: our employees of today are our managers of tomorrow...

Job :

Join our dynamic establishment in the Collective Catering sector as a Collection Officer. This is an exciting opportunity to use your skills to ensure the financial flow of our business.

Your role will be essential in optimizing the monitoring of customer debts and reducing unpaid amounts. You will actively contribute to the company's financial performance by ensuring effective and courteous collection of amounts due.

• Follow up and remind clients about late payments.
• Identify and analyze the causes of non-payment.
• Implement amicable collection actions.
• Keep the customer file and debt statements up to date.
• Collaborate with internal departments to resolve any disputes.
• Prepare reports on the evolution of the customer portfolio and actions taken.
• Ensure that customer information is updated in the accounting system.

Required profile :

To excel in this role, a Bachelor's degree (Bac +3) is required, ideally in Management, Accounting, or Finance.

1 to 3 years of previous experience in a similar role is sought. This period should have allowed you to develop a solid understanding of the challenges of debt collection.

• Excellent communication and negotiation skills.
• Rigor and organization in case management.
• Sense of initiative and autonomy.
• Proficiency in computer tools, especially accounting software and office suites.
• Ability to work under pressure and manage priorities.
• Ability to maintain positive professional relationships with clients.

Head office address :

Desired personality traits :

Team work Involvement at work Organization