Bilingual HR Officer - Fès

Company :

Sitel Group officially becomes Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX. 

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Main Tasks

Reporting to the Human Resources department, you will work on a generalist scope with a focus on employee support and HR administrative follow-up:

• Ensure the administrative management of staff (contracts, HR files, certificates, etc.)
• Participate in the recruitment process (posting job ads, CV screening, pre-qualification, interviews)
• Support new hires in their integration (onboarding)
• Ensure compliance with internal procedures and labor law
• Manage the follow-up of absences, leave, and disciplinary files
• Be an HR point of contact for employees and managers
• Contribute to improving the employee experience
• Participate in cross-functional HR projects (engagement, training, internal communication…)
• Ensure HR reporting and dashboard updates
 

Required profile :

Profile sought

• Bachelor's degree/Master's degree in Human Resources or equivalent
• First successful experience in HR (ideally in a contact center or dynamic environment)
• Perfectly bilingual French / English (spoken and written)
• Proficiency in office tools (Excel, Word, etc.)
• Good interpersonal skills, listening skills, and team spirit
• Rigor, organization, and discretion
• Ability to manage multiple priorities in a dynamic environment
 

Why join us?

• International and dynamic environment
• Professional development opportunities
• People-centered company culture
• Continuous training and support

Head office address :

Desired personality traits :

Conventional Need for objectivity Emotional distance Intuition / spontaneity Flexibility Personal balance Improvisation