Bilingual Customer Service Representatives (French/English) - Canadian Market - Casablanca

Company :

Created in 2003, the OUTSOURCIA group is a company specializing in outsourcing services: remote customer relationship management, multi-service, multilingual, and multichannel (call centers, email management, chat solutions, telemarketing, and social media customer relations), Back Office Business Process Outsourcing (BPO), digital services (specific application development, web or mobile, digital communication and Community Management), and studies.

To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

To learn more, visit www.outsourcia.com

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

Are you comfortable speaking both French and English? Do you enjoy customer interaction and want to grow in a dynamic and international environment? This opportunity is for you!

Your tasks:

• Handle incoming and/or outgoing calls for the Canadian market
• Support and advise clients professionally
• Respond to requests (information, assistance, complaints)
• Ensure thorough follow-up of customer files
• Guarantee a smooth and high-quality customer experience

Required profile :

• Perfectly bilingual in French/English (spoken and written)
• Excellent communication and customer service skills
• Experience in a call center or customer service is preferred
• Good listening, analytical, and problem-solving skills
• Comfortable with computer tools

Work conditions:

• Availability according to Canadian market hours (shifts possible)
• Dynamic and multicultural work environment

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization