Head of Department for Management and Steering of New Projects - Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees across more than 260 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project leaders and micro-entrepreneurs excluded from traditional financing channels by offering them diverse, local, adapted, and innovative products and services.

The success of our institution is built on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other
• Ethics: The foundation of our conduct
• Responsibility: A sense of duty at the heart of our mission

Join us soon, give your career a boost! What we offer you: 

• A fair career development policy focused on skills with personalized support.
• Tailor-made training to develop your skills both within our "Talent Academy" center, E-learning Platform, or through recognized excellence partners.
• A fair and competitive compensation policy, focused on individual and collective performance.
• Multi-dimensional social coverage protecting against life's uncertainties and ensuring your future and that of your children.
• A friendly and stimulating work environment focused on recognizing initiative. 

Discover the testimonial of Ali Waâli, Director of Human Capital at the Arrawaj Foundation in Challenge Maroc magazine by clicking here: https://bit.ly/42DX8OY

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

Main Mission: 

The Head of the New Projects Steering Department is responsible for the strategic steering, coordination, and success of the new business projects portfolio.
They act as the business referent and main Product Owner, ensuring projects align with institutional strategy, business needs, deadlines, budgets, and expected quality.
They manage change, support deployments, and ensure optimal adoption of solutions by end-users.

Main Responsibilities and Activities

Strategic Project Steering

• Define, structure, and steer the portfolio of new business projects.
• Prioritize projects in line with the overall strategy and institutional objectives.
• Implement project governance mechanisms (committees, indicators, reporting).

Project Management and Coordination

• Manage, plan, organize, direct, and control all project phases, from initiation to closure;
• Supervise business project managers;
• Coordinate cross-functional teams (business, IT, external partners if applicable).

Business Analysis and Functional Scoping

• In-depth analysis of business processes and contribution to identifying needs, optimization levers, and innovation opportunities;
• Lead the definition of functional requirements and validate business specifications;
• Ensure delivered solutions comply with business requirements.
• Change Management and Deployment
• Lead change management actions (communication, training, support).
• Ensure adoption of solutions by the Network and business teams.
• Monitor user satisfaction and propose corrective actions if necessary.

Performance Monitoring and Reporting

• Measure and analyze project performance (deadlines, costs, quality, impacts);
• Identify, anticipate, and manage project risks;
• Prepare and present progress reports, including project risks, to steering committees and management.
   

Required profile :

Education and Experience: 

• Education: Bachelor's degree (Bac+4) or higher in engineering, management, project management, or equivalent.
• Experience: Minimum of 6 years of experience in project management, organization, or transformation, including significant experience in complex or regulated environments.

Technical Skills:

• Proven expertise in the microfinance / financial services sector.
• Advanced proficiency in project management methodologies (Agile, Waterfall, Hybrid).
• Ability to manage a complex and cross-functional project portfolio.
• Excellent communication, negotiation, and leadership skills.
• Strong ability to make decisions and solve complex problems.

Interpersonal Skills: 

• Excellent written and oral communication skills.
• Unifying leadership and ability to mobilize multidisciplinary teams.
• Team spirit and strong collaboration skills, especially with the Network and remote teams.

Organizational Skills: 

• Rigor and a high degree of organization.
• Ability to manage multiple projects and strategic requests simultaneously.
• Excellent time, priority, and deadline management.

Managerial Skills: 

• Ability to lead, supervise, and develop a team of project managers;
• Aptitude to set clear objectives, monitor individual and collective performance, and evaluate results.
• Assertive leadership to mobilize, unite, and motivate teams around strategic priorities.
• Ability to manage complex situations, make decisions, and resolve conflicts constructively.

Personal Qualities: 

• Team Management
• Listening skills.
• Proactivity and ability to solve problems autonomously.
• Rigor, organization, and adherence to deadlines.

Head office address :

Desired personality traits :

Conventional Respect of the rules Rationalism Flexibility Involvement at work Organization