E-commerce and After-Sales Service Manager - Rabat

Company :

For over 30 years, LOCAMED has been the leader in medical equipment distribution in Morocco. We offer a wide range of products covering orthopedics, mobility aids, home care, hospital equipment, physiotherapy, sports and first aid, as well as medical supplies.

As the exclusive importer and distributor of world-renowned brands, we guarantee quality products approved by healthcare professionals. Our expertise allows us to effectively assist our clients in their equipment choices and medical prescriptions.

With over 30 stores in major Moroccan cities, our team is at your service to advise you and provide you with the equipment tailored to your needs. With a strong focus on the future, we are committed to improving healthcare and contributing to the well-being of the population.
 

Company culture :

Locamed embraces a largely cooperation-driven culture, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a notable innovation component, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives.

Job :

Join a dynamic company in the Medical Equipment sector as an E-commerce and After-Sales Service Manager. Based in Rabat, you will lead innovative strategies to strengthen our market presence and ensure flawless customer satisfaction. Your role will be essential in developing our offers and services.

Your ambition will be to boost the company's brand image, increase market share, and optimize the performance of the after-sales team. You will be a driver of growth, ensuring operational excellence and customer loyalty.

As part of your duties, your main responsibilities will include:.

• Lead the e-commerce and after-sales team, ensuring high-quality customer service and effective problem resolution.
• Manage customer requests by phone and message.
• Handle complaints. 
• Manage order tracking from start to finish. 
• Analyze market trends and competition to identify new opportunities.
• Manage customer requests and complaints. 
• Develop and track key performance indicators (KPIs) to evaluate the effectiveness of e-commerce and after-sales strategies.

Required profile :

Ideally, you hold a degree of Master's level (Bac +5 and above), with recognized specialization in commerce, e-commerce, or a similar field.

A successful experience of 3 to 5 years in similar roles, ideally in the medical equipment sector or a related field, is expected. You have already demonstrated your ability to manage teams and lead large-scale marketing projects.

• Excellent skills in e-commerce strategy and team management. 
• Strong skills in team management and skills development.
• Proficiency in order management tools. 
• Ability to simultaneously manage a large volume of orders and requests. 
• Strong sense of customer service and ability to manage complex situations.
• Excellent oral and written communication.
• Analytical and synthesis skills, and ability to propose solutions.
• Proficiency in computer tools and software dedicated to e-commerce and customer relationship management.

If your profile matches this description and you wish to take on this exciting challenge, do not wait any longer! Send your CV to the recruiter now.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Flexibility Team work Involvement at work Ambition Organization