Community Manager - Sala al Jadida

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are today more than 4,500 employees.

Join us:

• It means choosing the first global insurance brand
• It means benefiting from many advantages well beyond market standards
• It means developing in a rewarding environment offering a variety of jobs
• It means joining a responsible group, offering a true company culture, based on the development of everyone's skills

Our jobs:

The expertise of our teams covers the main insurance jobs:

• Contract sales
• Management of property and casualty insurance and life & health insurance contracts 
• Management of car and home claims 
• Payment of Health benefits
• Making Assistance guarantees effective
• Making appointments on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Under the responsibility of the Head of the Design & Planning Pole, your main mission is to develop the brand's visibility and engagement on social networks, manage its digital presence, and engage communities while promoting the employer brand through adapted content.
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As such, your main tasks are:

Social Media Management

Manage the company's accounts (LinkedIn, Instagram, Facebook, TikTok...)Plan and publish content according to an editorial calendarAdapt formats and messages to each platformEnsure the consistency of the editorial line and brand image

TikTok Development (priority mission)

Participate in the launch and growth of our TikTok accountDefine an editorial line adapted to the platformProduce or coordinate native content (short videos, trends...)Monitor performance and optimize content to maximize engagement

Content Creation

Write engaging postsDesign or coordinate visuals and videosHighlight internal projects, events, and initiativesShowcase CSR actions and employee testimonials

Employer Brand

Promote employee journeys and internal ambassadorsContribute to recruitment campaignsEncourage employees to create content (UGC)

Community Management

Manage comments and private messagesStimulate engagement and interactionsModerate discussions to maintain a positive image

Monitoring & Analysis

Analyze performance (engagement, reach...)Produce regular reportsPropose areas for improvement

Digital Watch

Follow social media trends, especially on TikTokIdentify new content and format opportunities

Required profile :

• You have a Bachelor's degree or Master's degree (Bac +3/5) in communication, digital marketing, or equivalent.
• Experience of 1 to 3 years minimum in community management or social media management.
• Mastery of social networks and their codes.
• Good writing skills adapted to social networks.
• Knowledge of social media management and analysis tools (e.g., Hootsuite, Meta Business Suite, or equivalent).
• Comfort with short video formats and mobile video creation and editing tools (PlayPlay or equivalent)

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Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Flexibility Ambition