Customer Advisor (F/M) - Customer Service - Agadir - Hispano – Franco/Anglo -
- Agadir
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Agadir and region - Morocco
- High school diploma Minimum - Other
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Others
- Teleworking : No
Company :
We are a global technology and services leader driving the brands of the future. We help well-known brands – the ones you use every day – improve their business through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing right by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the full interview of Fairouz Oulad, People Solutions Director and Kenza HIHI , Marketing and communication Director at Concentrix here : https://www.rekrute.com/emplois-concentrix-une-culture-dentreprise-fondee-sur-des-valeurs-fortes-et-un-engagement-envers-ses-collaborateurs-conseils-carriere-6551.html
Company culture :
Job :
Job Description
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in more than 70 countries. We are experts in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Customer Service Advisor
As a Customer Service Advisor, you will play a key role by:
Meeting customer needs: Ensuring quality service by answering questions by phone, email, or chat.
Solving problems: Identifying and managing requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
Have perfect command of Spanish, both written and spoken; knowledge of English is a plus.
Have excellent communication skills, are organized, autonomous, and maintain a positive attitude.
Are proficient with digital tools and show natural curiosity to adapt to new technologies.
Embrace challenges with enthusiasm and have a passion for customer satisfaction.
Our selection process
Online tests (1h): Once your application is received, you will get an email inviting you to participate in a series of online tests. These interactive assessments are designed to evaluate your language, technical, and personality skills. A key step to better understand your potential and stand out!
Phone interview: An exploratory conversation with a member of our recruitment team to get to know Concentrix and confirm if your profile is a good fit for us.
Face-to-face interview: A more in-depth conversation to validate your skills and align your ambitions with our company culture.
Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!
What we offer:
At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:
Attractive remuneration with additional bonuses:
Language bonus for our multilingual Game-Changers.
Regularity bonus starting from month 12 and performance bonuses.
Special bonus for Eid al-Adha.
Exceptional social benefits:
Possibility to work on-site or remotely for individuals residing outside of Rabat, Salé, Kénitra, Agadir, Marrakech, Fez, and Meknes.
Advantageous health insurance and additional pension after one year.
Flexible working hours with the option of remote work after an integration period.
Free access to our gym.
Transport provided to ensure you get to your workplace safely and without logistical hassle.
Continuous training to develop your skills and acquire new knowledge adapted to the position.
A dynamic work environment:
Themed activities and gifts throughout the year to foster team spirit.
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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