Customer Advisor (M/F) - Customer Service - Kénitra - French - Kénitra
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Kenitra and region - Morocco
- High school diploma Minimum - Other
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that drives the brands of the future. We help well-known brands – the ones you use every day – improve their operations through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing right by and for people: our game-changers, our clients and their clients, our community, our planet. Discover the power of Concentrix.
Discover the full interview with Fairouz Oulad, People Solutions Director and Kenza HIHI , Marketing and Communication Director at Concentrix here : https://www.rekrute.com/emplois-concentrix-une-culture-dentreprise-fondee-sur-des-valeurs-fortes-et-un-engagement-envers-ses-collaborateurs-conseils-carriere-6551.html
Company culture :
Job :
Your mission:
As a Customer Advisor, you will play a key role in the quality of the customer experience by:
• Responding to customer requests via phone, email, or chat.
• Identifying and resolving problems or complaints to ensure their satisfaction.
• Proposing personalized solutions to strengthen customer loyalty.
• Contributing to the continuous improvement of services by sharing customer feedback and needs.
Required profile :
Profile sought:
We are looking for Game-Changers who:
• Have perfect command of French, both spoken and written.
• Have excellent communication skills, are organized, independent, and positive.
• Are proficient with digital tools and curious about new technologies.
• Enjoy taking on challenges and are focused on customer satisfaction.
Recruitment Process:
1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.
2 Phone call
An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.
3 In-person interview
A meeting to delve deeper into your profile and align your ambitions with our company culture.
What we offer you:
At Concentrix, valuing talent is a priority.
Attractive compensation
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• Special Eid al-Adha bonus
Social benefits:
• Advantageous health insurance
• Supplementary pension after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs
Dynamic work environment:
• Internal events and activities throughout the year
• Activities to strengthen team spirit and company culture
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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