Customer Advisor (F/M) - Customer Service - Marrakech - Spanish
- Marrakech
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Marrakech and region - Morocco
- High school diploma Minimum - Other
Extraversion Emotional distance Conventional Flexibility
- Others
- Teleworking : No
Company :
We are a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their operations through technology and integrated solutions, in more than 70 countries. In everything we do, we believe in doing what is right for and by people: our game-changers, our clients and their clients, our community, our planet. Discover the power of Concentrix.
Discover the full interview with Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix here: https://www.rekrute.com/emplois-concentrix-une-culture-dentreprise-fondee-sur-des-valeurs-fortes-et-un-engagement-envers-ses-collaborateurs-conseils-carriere-6551.html
Company culture :
Job :
Join a team that turns every call into an opportunity!
Who we are
Concentrix is an international company present in over 70 countries. We are experts in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Customer Service Advisor
As a Customer Service Advisor, you will play a key role by:
Responding to customer needs: Ensure quality service by answering questions by phone, email, or chat.
Solving problems: Identify and manage requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offer personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Share customer feedback to optimize our services and processes.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
Perfectly master Spanish, both written and spoken; knowledge of English is a plus.
Have excellent communication skills, are organized, autonomous, and maintain a positive attitude.
Use digital tools and show natural curiosity to adapt to new technologies.
Embrace challenges with enthusiasm and are passionate about customer satisfaction.
Our selection process
Online tests (1h): Once your application is received, you will get an email with an invitation to participate in a series of online tests. These interactive assessments are designed to evaluate your language, technical, and personality skills. A key step to better understand your potential and stand out!
Phone interview: An exploratory conversation with a member of our recruitment team to get to know Concentrix and confirm if your profile is a good fit for us.
In-person interview: A more in-depth conversation to validate your skills and align your ambitions with our company culture.
Are you ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!
What we offer:
At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:
Attractive remuneration with additional bonuses:
Language bonus for our multilingual Game-Changers.
Regularity bonus starting from month 12 and performance bonuses.
Special bonus for Eid al-Adha.
Exceptional social benefits:
Possibility to work on-site or remotely for people residing outside Rabat, Salé, Kenitra, Agadir, Marrakech, Fez, and Meknes.
Advantageous health insurance and additional pension after one year.
Flexible hours with the option of remote work after an integration period.
Free access to our gym.
Transport provided to ensure you reach your workplace safely and without logistical complications.
Continuous training to develop your skills and acquire new knowledge adapted to the role.
A dynamic work environment:
Themed activities and gifts throughout the year to foster team spirit.
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Extraversion Emotional distance Conventional Flexibility
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