Customer Advisor (F/M) - Customer Service - Rabat - French - Rabat
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Rabat and region - Morocco
- High school diploma Minimum - Other
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - the ones you use every day - improve their business through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing right by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI , Marketing and communication Director at Concentrix in Challenge Maroc magazine by clicking here : https://bit.ly/4cRsGFR
Company culture :
Job :
Your mission:
As a Customer Advisor, you will play a key role in the quality of the customer experience by:
• Responding to customer requests via phone, email, or chat.
• Identifying and resolving problems or complaints to ensure their satisfaction.
• Proposing personalized solutions to strengthen customer loyalty.
• Contributing to the continuous improvement of services by sharing customer feedback and needs.
Required profile :
Profile sought:
We are looking for Game-Changers who:
• Have perfect command of French, both spoken and written.
• Possess excellent communication skills, are organized, independent, and positive.
• Master digital tools and show curiosity for new technologies.
• Like to take on challenges and are focused on customer satisfaction.
Recruitment process:
1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.
2 Phone interview
A first discussion with a member of the recruitment team to discover Concentrix and validate the fit for the position.
3 In-person interview
A meeting to deepen your profile and align your ambitions with our company culture.What we offer you:
What we offer you:
At Concentrix, valuing talent is a priority.
Attractive remuneration
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus from 12 months
• Special Eid al-Adha bonus
Social benefits:
• Advantageous health insurance
• Complementary retirement plan after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs
Dynamic work environment:
• Internal events and activities throughout the year
• Activities aimed at strengthening team spirit and company culture
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
Here you can find a recommendation rate for this vacancy, as well as information on how to promote your application. Log in / Register to view this personalised information.
ReKrute offers you this new personality test to help you get to know yourself better and make the most of your applications. Take it now, it only takes 5 minutes maximum.
