Experienced Outbound/Inbound Sales Customer Advisor - Fes
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 1 job(s) in Fez and region - Morocco
- High school diploma Minimum
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
- Permanent contract
- Teleworking : No
Company :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious individuals in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our operations to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact via mobile applications, offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
Join Cnexia and integrate a dynamic environment where innovation, skill development, and professional growth are at the heart of every journey. An ideal opportunity for ambitious profiles passionate about high technology and customer relations who wish to give a new dimension to their career.Required profile :
Position :
Your main mission will be to provide professional and efficient handling of customer requests, while developing a lasting relationship of trust through active listening and solutions adapted to the expressed needs. You will also contribute to the company's reputation and brand image through the excellence of the service delivered.
On a daily basis, your main responsibilities will be:
- Welcome and handle customers by phone;
- Identify customer needs and provide personalized responses;
- Inform, guide, and advise customers on the products and services offered;
- Manage complaints with professionalism, empathy, and responsiveness;
- Ensure follow-up of customer files and guarantee reliable and accurate feedback.
Profile sought:
To succeed in this role, a high school diploma (Bac minimum) is required. Training focused on customer relations or call center professions will be a real asset.
Experience of 1 to 3 years in a similar environment is desired, with a good understanding of issues related to customer satisfaction and loyalty.
The profile sought:
- Excellent command of French, both spoken and written;
- Very good listening and communication skills;
- Ability to analyze needs and provide adapted solutions;
- Dynamism, responsiveness, and strong customer focus;
- Good command of computer tools and customer relationship platforms;
- Organizational skills, rigor, and teamwork.
Head office address :
Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
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