Telecom Customer Advisor (M/F) - Summer Job
- Rabat

Company :

Sitel Group is officially becoming Foundever™.

Foundever™ is a world leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.

Discover the testimony of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

• Support customers and answer their information requests.
• Provide quality and personalized customer service.
• Present offers and services adapted to customer needs.
• Ensure follow-up of cases and update data in management tools.
• Actively participate in achieving project goals.

Required profile :

• Excellent command of French, both spoken and written.
• Good interpersonal skills and customer focus.
• Dynamic, rigorous, and team spirit.
• Good command of computer tools.
• Students and recent graduates are welcome.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization