Bilingual Customer Advisor (French/English) - Casablanca

Company :

Atlas On Line, a subsidiary of Royal Air Maroc, is a Customer Relationship Management Center (telemarketing, customer support, remote sales, after-sales service) specializing in the air transport sector.

The human capital of Atlas On Line is considered the major component of its development and success. Therefore, the HR policy has a strategic dimension based on 3 founding principles:

• Offer a fulfilling environment
• Value its staff by developing their performance
• Promote talents and careers by encouraging personal and collective initiative

Atlas On Line, a company where it is good to grow. We invest heavily in the well-being of our employees for both their comfort and their careers. They are supported by a team of experienced and committed managers, allowing us to meet the needs and requirements of our clients and their customers.

Job :

As part of our business development, we are looking for English-speaking customer service representatives for inbound calls.

Your mission will be to:

• Welcome, identify, and process customer requests
• Analyze customer needs to provide advice and
• The necessary assistance.
• Ensure sales objectives are met as well as complaint handling.

Required profile :

You meet the following requirements:

• Minimum Bac + 2 (DEUG, Licence, or equivalent), preferably in foreign languages;
• Perfect command of French
• Command of a second language, English
• You have excellent interpersonal skills, good active listening and communication skills, and the ability to work in a team.

Head office address :

Desired personality traits :

Extraversion Will to persuade Emotional distance Ambition Intuition / spontaneity Flexibility