Customer Service Advisor m/f - call reception
- Casablanca

Company :

A key player in insurance brokerage, HEOMI has been building insurance programs for individuals, self-employed workers, and businesses for over 25 years.

A French leader in online insurance product distribution and a pioneer in this field, HEOMI is resolutely focused on digital.

Our strength lies in belonging to the FINARE Group, which was built on strong expertise, enabling the Group's companies to operate across the entire value chain, particularly in insurance and savings.

The FINARE Group in a few words: over 1350 employees spread across 3 countries (France, Luxembourg, Morocco), 3 business units (insurance, wealth management, services).

Regularly ranked among the top 10 wholesale insurance brokers, HEOMI has been constantly growing since its creation and we don't plan to stop there! Our ambition: to become the number 1 in insurance brokerage!

Our values: Commitment, Performance, Innovation, Human Capital. If you resonate with our values, then we are surely meant to get along!

Discover the testimonial of Houda Laarif, HR Manager at ECA Assurances in the Moroccan Challenge magazine by clicking here: https://bit.ly/4tOnPfR

Company culture :

HEOMI is characterized by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, empowerment and close managerial support. The company also integrates a more moderate innovation component, encouraging initiative and adaptability. Finally, a less dominant organizational dimension provides a structuring framework to support efficiency.

Job :

As part of a significant increase in workload, we are recruiting perfectly French-speaking customer service advisors for call reception (heating systems).

Reporting to the manager, your main tasks will be as follows:
• Welcome and inform customers: Receive incoming calls and messages via our various communication channels. Provide accurate and relevant information about our products and services.
• Manage requests and complaints: Identify and resolve customer issues quickly and efficiently. Ensure rigorous follow-up of requests until their complete resolution.
• Update databases: Record customer interactions in our CRM system and update customer information.

Required profile :

You are known for the following qualities/skills:
- Experience in a call center
- Good spoken French and elocution
- Simultaneous management of calls and IT tasks
- Ability to reassure, take initiative, and be assertive

We are looking for collaborators with a great team spirit, who are autonomous, curious, and dynamic. People with strong human values, necessary for learning a job that may be new, but is so exciting and rewarding.

Training is provided upon integration.

Head office address :

Desired personality traits :

Respect of the rules Tenacity Team work Involvement at work Organization