French-speaking Customer Advisor in Reception + Upselling Rabat - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious individuals in the high-tech field the opportunity to achieve their professional goals.

Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have continuously expanded our teams since 2021 with over 1,300 employees primarily based in Fez. We have now extended our operations to the northern part of the Kingdom by opening a new site in Rabat to continue our growth, with the goal of more than doubling our workforce by 2024.

At Cnexia, we do more than just support the clients of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multi-platform media content. Through this, we revolutionize every day how Canadians communicate on the web and interact via mobile applications, by providing them with an improved experience.

If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment!

"At Cnexia, we offer equal opportunities to all, regardless of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Join a dynamic company in the call center sector, where your talent will be at the heart of our success. Based in Rabat, we are looking for a French-speaking Customer Advisor passionate about customer relations and with a strong commercial drive for call reception and upselling.

Your main mission will be to ensure an exceptional customer experience while actively contributing to achieving business objectives. You will be a key player in our customer satisfaction and in developing our revenue through relevant sales.

• Welcome and handle customer requests by phone with professionalism and empathy.
• Analyze customer needs to propose suitable solutions.
• Identify upselling opportunities to enhance the customer offer.
• Manage customer complaints effectively and with a strong sense of service.
• Contribute to the continuous improvement of processes and service quality.

Required profile :

A high school diploma (Bac) is the ideal starting point for this professional adventure. Training or certification in call center professions would be a major asset.

Previous experience is desirable

• Excellent command of the French language, both spoken and written.
• Strong communication and active listening skills.
• Keen sense of sales and ability to identify customer needs.
• Responsiveness, organization, and stress resistance.
• Team spirit and willingness to contribute to a common goal.
• Proficiency in basic computer tools.

If you see yourself in this description and wish to take on new challenges, don't wait any longer and apply now!

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Flexibility Need for reflection Team work Involvement at work Ambition