Volkswagen Service Advisor (H/F) - Casablanca
- Casablanca

Company :

The Centrale Automobile Chérifienne (CAC) is the exclusive importer in Morocco for the brands Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, Porsche, Bentley, Seat, and Cupra, each having developed a real identity that makes them unique in their market segment.

With strong development potential in Morocco and internationally, the brands rely on expert services and shared skills to increase their performance and support their growth.

CAC's Human Resources policy focuses on 4 main areas for its employees:

• Develop their expertise through support, skill improvement, and empowerment;
• Encourage career advancement for employees who share the same passions and values and who have built a true company culture that promotes customer satisfaction (internal/external), teamwork, and expertise;
• Foster loyalty through motivation and recognition;
• Value their performance by setting clear, precise, and achievable goals.

Come participate in the development of leading and prestigious brands in Morocco, within a dynamic and innovative company!!

Discover the full interview with Maha Ghazani, HR Manager at Centrale Automobile Chérifienne (CAC) here: https://www.rekrute.com/emplois-decouvrez-les-valeurs-et-la-culture-dentreprise-de-centrale-automobile-cherifienne-conseils-carriere-6547.html

Company culture :

CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement.

Job :

Daily Tasks:

• Prepare the customer's service appointment (availability of spare parts, workshop resources, technical information, service history……).
• Welcome the customer according to applicable standards.
• Confirm the work to be done with the customer and establish the repair order.
• Update the customer's database (Address, email, phone number……).
• Follow up on ongoing repairs with workshop staff.
• Coordinate with the customer on the progress of maintenance and/or repair work.
• Prepare the vehicle for delivery to the customer.
• Explain the work done to the customer (labor and spare parts).
• Invoice the repair file.
• Deliver the vehicle to the customer.

Required profile :

Profile sought:

• Diploma as a Specialized Automotive Technician (BAC+2/3).
• At least 5 years of experience in the automotive sector.

Head office address :

Desired personality traits :

Will to persuade Rationalism Improvisation Involvement at work