Human Resources Advisor (M/F) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Located in Rabat since May 2004 and in Kenitra since 2024, we are now over 4,500 employees.

Join us:

• Means choosing the world's leading insurance brand
• Means benefiting from a multitude of advantages far beyond market standards
• Means growing in a rewarding environment offering a variety of jobs
• Means joining a responsible group, offering a true company culture based on the development of each person's skills

Our jobs:

The expertise of our teams covers the main insurance professions:

• Contract sales
• Management of non-life and personal insurance contracts
• Management of Auto and Home claims
• Settlement of Health benefits
• Handling of Assistance guarantees
• Appointment setting on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the integration and retention process for employees in their scope
- Co-manages recruitment interviews
- Handles internal job openings: development and publication of the advertisement, receipt, sorting, and pre-selection of CVs, scheduling internal recruitment interviews, co-managing interviews & assessments
- Handles departure files: receipt of departure requests, management of interviews, and administrative coordination of departures (definition of notice period, consolidation of required documents, etc.)
- Monitors and coordinates the objective-setting and annual performance appraisal processes for employees in their scope
- Leads certain HR development committees within their scope
- Deploys the internal mobility process within their scope (talent pool creation, talent management, etc.)
- Executes the implementation of HR action plans within their scope (new tools, processes, systems, etc.)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their scope (headcount tracking, movements, working hours, etc.) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualification of offenses; definition of the associated sanction level up to the 3rd warning) within their scope for decision by their management
- Assesses the legal compliance of the disciplinary sanction process
- Conducts disciplinary sanction interviews
- Manages relations with the labor inspectorate
• Management of Social Relations:
- Analyzes and reports to their management elements that could weaken the social climate
- In collaboration with the Social Relations Coordinator, monitors the deployment of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation

• Management of Social Relations:
- Analyzes and reports to their management elements that could weaken the social climate
- In collaboration with the Social Relations Coordinator, monitors the deployment of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation

• Advice:
- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): collection, analysis, and response
- Gathers assistance requests from managers in their scope for handling HR cases, and coordinates their response
- Shares best practices implemented within their scope that could be subject to overall capitalization
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures, etc.)
- Reports to their management and obtains approval for disciplinary sanctions exceeding their area of responsibility
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening abilities are essential qualities to successfully carry out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work