Human Resources Advisor (disciplinary matters, advice, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are today more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages well beyond market standards
• It means developing in a rewarding environment offering a diversity of jobs
• It means joining a responsible group, offering a true company culture based on the development of each person's skills

Our jobs:

The know-how of our teams covers the main insurance professions:

• Contract sales
• Management of non-life and life insurance contracts
• Management of Auto and Home claims
• Settlement of Health benefits
• Activation of Assistance guarantees
• Appointment scheduling for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partners, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the integration and retention process for employees in their area.
- Co-manages recruitment interviews.
- Handles internal job openings: drafting and publishing the advertisement, receiving, sorting, and pre-selecting CVs, scheduling internal recruitment interviews, co-managing interviews & assessments.
- Handles departure files: receiving departure requests, managing interviews, and administrative coordination of departures (defining notice periods, consolidating required documents...).
- Monitors and coordinates the objective setting and annual evaluation processes for employees in their area.
- Manages certain HR development committees within their area.
- Implements the internal mobility process within their area (talent pool creation, talent management...).
- Executes the rollout of HR action plans within their area (new tools, processes, systems...).
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their area (headcount monitoring, movements, working hours...) in accordance with current rules and procedures.
• Disciplinary Management:
- Investigates disciplinary cases (qualifying offenses; defining the level of associated sanction up to the 3rd warning) within their area for decision by their management.
- Assesses the legal compliance of the disciplinary sanction process.
- Manages disciplinary sanction interviews.
- Liaises with the labor inspectorate.
• Social Relations Management:
- Analyzes and reports to their management elements that could weaken the social climate.
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about discrepancies and malfunctions related to their implementation.

• Social Relations Management:
- Analyzes and reports to their management elements that could weaken the social climate.
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about discrepancies and malfunctions related to their implementation.

• Advice:
- Handles requests from employees in their area regarding their careers (information requests, mobility requests): gathering, analysis, and response.
- Gathers assistance requests from managers in their area for handling HR cases, and coordinates their response.
- Shares best practices implemented within their area that could be used for global knowledge building.
• Reporting
- Produces reports and updates HR dashboards (disciplinary, mobility, departures...).
- Reports to their management and obtains validation for disciplinary sanctions that go beyond their scope of authority.
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, strong synthesis and analysis skills. Your interpersonal skills and ability to listen are essential qualities for successfully carrying out your duties.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work