After-Sales Service Advisor - Casablanca

Order Management / Customer Care - Secteur Automotive / Motorcycles / Cycles

  • Junior (1 to 3 years)
  • 1 job(s) in Rabat and region - Morocco
  • Associate (AA, AS) Minimum - Continuous training

Will to persuade Rationalism Improvisation Involvement at work

  • Permanent contract
  • Teleworking : No
Posted 41 days ago on ReKrute.com - Apply before 11/07/2026

Company :

At Groupe Smeia, we do more than just sell luxury vehicles. We represent a vision.

Since the creation of Groupe Smeia, we have pursued a strong ambition: to be the leading partner for premium mobility in Morocco, combining high standards, excellence, and closeness. Our development is based on the expertise of our teams, the strength of iconic brands, and a customer relationship built on trust and loyalty.

By representing world-renowned manufacturers such as BMW, MINI, Land Rover, Jaguar, and Mazda, we have built a unique ecosystem where quality of service, technological innovation, and automotive refinement meet. Rooted locally and open to global trends, we anticipate changes in the sector by integrating new mobility solutions that are more sustainable, more connected, and always more personalized.

Joining Groupe Smeia means choosing a dynamic environment where the growth and well-being of employees are top priorities.

Groupe Smeia: elegance is our signature, high standards are our driving force.

Company culture :

Groupe Smeia operates within a well-balanced culture, with innovation forming the core of its approach through creativity, experimentation, and the encouragement of initiative. This dynamic is supported by a strong collaborative dimension, emphasizing trust, accountability, and high-quality human relationships. The company also relies on structured processes to ensure efficiency, reliability, and consistency, while maintaining a clear focus on performance and results. Together, these elements create a versatile culture that blends agility, teamwork, operational discipline, and performance orientation.

Job :

- Handle customer reception and open Repair Orders.
- Schedule customer appointments in close cooperation with the Assistant for Telephone Reception and Appointment Management.
- Ensure a high level of customer satisfaction.
- File customer after-sales records.
- Update appointment statuses in the appointment management tool when the customer is received.

Required profile :

- Bachelor's degree (Bac+3), focus: Technical Sales

- Minimum 3 years of experience in a similar role, ideally in the automotive sector.

Head office address :

Bd Moulay Slimane, Casablanca 20250 Casablanca

Desired personality traits :

Will to persuade Rationalism Improvisation Involvement at work

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