Telecom Support Engineer (M/F) - Technopolis
IT / Electronics - Telecom / Networks - Secteur Internet / Multimedia - Telecom
- Junior (1 to 3 years)
- 3 job(s) in Rabat and region - Morocco
- Associate (AA, AS) Minimum
Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and high-performing solutions.
With over 3,000 consultants and experts from 34 nationalities and based in 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where everyone is encouraged to reach their full potential. We support the integration of young talent, the development of experienced employees, and promote professional equality for all. We are also committed to creating conditions that enable people with disabilities to participate fully. Thus, everyone can develop their skills, contribute actively, and progress in their career in a supportive, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
Your mission will be to manage the evolution of fiber orders across the entire metropolis and DOM-TOM regions!
By acting on the production chain, by taking charge of:
IT issues within your area of activity
Multichannel requests within your scope
• You ensure proactive customer order management by handling blocking issues with clients and IT systems on an ongoing basis.
• You contribute to a positive customer experience by meeting production deadline commitments.
• You inform customers of any changes in delivery conditions.
• You actively participate in the improvement of internal and cross-functional processes to offer our clients a quality journey and a different kind of relationship.
Required profile :
Your motivation is unwavering, and the customer is your priority.
• You are very curious, and your ability to learn is your strength.
• You have excellent interpersonal skills and adaptability.
• Thanks to your rigor, you know how to respect processes.
• You enjoy working on technical subjects and easily use computer tools.
• You have a Bac+2 degree in sales or a technical field.
• You have a technical aptitude to manage the fiber commercial orders of our clients.
• You will be supported in your skills development.
• Knowledge of FTTH networks would be a plus.
• The international environment in which Sofrecom operates requires perfect command of French, both written and spoken, and good knowledge of English.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work
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