Customer Advisor - Casablanca

Company :

Present since 1997 in Morocco, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: Temporary work, Fixed-term/Permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS...)

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

We are recruiting for our client in Casablanca, a Customer Advisor.

Main missions:

• Welcome, inform, and assist clients with their requests.
• Handle calls, emails, and client requests.
• Identify client needs and propose suitable solutions.
• Ensure effective follow-up of cases and complaints.
• Build customer loyalty by providing quality service.
• Maintain a high level of customer satisfaction.
• Respect company procedures and quality standards.

Required profile :

• Associate's degree (Bac+2) or higher, preferably in management, commerce, or customer relations.
• Proven experience in a similar role is desired.
• Excellent oral and written communication skills.
• Proficiency in French; knowledge of English is an asset.
• Good command of computer tools.
• Listening skills, customer focus, and interpersonal ease.
• Rigor, organization, and teamwork spirit.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition