Customer Advisors - e-chat - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have continuously expanded our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support our global network customers and users of our various services. We develop innovative solutions and continually create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact via mobile applications, by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Be the ambassador of the most innovative company in the Canadian telecom sector!!

Required profile :

Your missions:
Ensure customer loyalty
Have good writing skills in French
Analysis of contractual documents
Management of files (payments, termination of commitment) as well as mass outgoing calls
Respect the established work rules or validate with your supervisor
Ensure the achievement of Cnexia contractual indicators
Be able to communicate simply and effectively, know how to adapt to different customers.
Ensure that all complaints are acknowledged, recorded, confirmed, and resolved effectively
Provide high-quality service in accordance with the processes and procedures provided
Ensure follow-up of customer files from the first contact until the problem is resolved.
Take personal responsibility to understand and comply with all company and client safety conditions and policies

Profile Sought

Baccalaureate or equivalent with a minimum of 6 months of experience.
Very good schedule flexibility to work 44 hours per week in rotation.
Availability 24/7 (Night shifts on rotation).
Verbal communication skills and good writing skills in French.
Numerical and verbal reasoning skills.
Good speaking voice, available, courteous, and persistent.

Social benefits and others

Paid training from the first month for schedules
A permanent contract
Social security.
An attendance bonus
Unlimited bonuses.
Private health insurance with an attractive reimbursement rate.
Free transportation provided for closing hours.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work