Customer Advisors - Customer Service - (FR) - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in high technology the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the aim of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact through mobile applications, offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Joining Cnexia means not only benefiting from a wide range of advantages and a pleasant work environment, but also gaining unlimited opportunities for learning and future growth.

Required profile :

Missions:

Provide support and ensure the satisfaction of French-speaking customers in the Canadian market.
Manage complaints and provide appropriate solutions while ensuring quality follow-up.
Participate in the continuous improvement of the customer experience by reporting issues and suggestions.
Work closely with internal teams to ensure efficient service.

Profile Sought

High school diploma or equivalent with a minimum of 6 months of experience in customer relations.
Availability to work in rotation on night shifts (24/7).
Excellent command of the French language
Good interpersonal skills, with a strong taste for challenges.
Perfect knowledge of customer relationship management techniques

Social benefits and others

Paid training from day one
An indefinite contract
Social security.
Unlimited bonuses.
Private health insurance with an attractive reimbursement rate.
Free transportation provided

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work