Customer Advisors (m/f) Customer Service - Darija-French-English - Rabat
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Rabat and region - Morocco
- Associate (AA, AS) Minimum - Other
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that powers the brands of the future. We help well-known brands - those you use every day - improve their operations through technology and integrated solutions in over 70 countries. In everything we do, we believe in doing things right for and by people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
As part of our business development, we are hiring Customer Advisors proficient in: Arabic (Darija), French
Your tasks:
• Support prospects and customers in solving problems or providing information.
• Actively contribute to promoting our brand image and developing customer satisfaction.
• Effectively manage complaints.
• Be an ambassador for customer satisfaction!
Required profile :
1. Training & experience:
• Bac+2 minimum (desired)
• CRM training or equivalent
• Call center experience highly recommended
2. Soft skills:
• Fluent speaking + excellent active listening
• Stress management
• Customer empathy
• Analytical thinking & problem-solving skills
3. Hard skills:
• Familiarity with CRM tools.
• Proficiency in Office Suite (Excel)
• Fast and accurate typing
• Multitasking
• Omnichannel management (calls, emails, chat)
4. Business knowledge:
• Fintech / Banking / Financial Services
• Digital customer relations
5. Languages:
• Arabic (Darija): fluent without accent.
• French: very good (spoken & written)
• English: Minimum intermediate level.
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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