Catalan/Spanish Consultants - Back Office and Outbound Calls (M/F) - Casablanca

Company :

Founded in 2003, the OUTSOURCIA group is a specialist in outsourcing services: remote customer relationship management, multi-service, multi-lingual and multi-channel (call centers, email management, chat solutions, telemarketing, and customer relations on social networks), Back Office Business Process Outsourcing (BPO), digital services (development of specific, web or mobile applications, digital communication and Community Management), and studies.

To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

To learn more, visit www.outsourcia.com

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

Are you passionate about customer relations and do you speak Catalan and Spanish perfectly?
Are you looking for a dynamic environment where you can develop your skills? This opportunity is for you!

Your mission:

- Manage customer requests in the Back Office
- Make outbound calls with professionalism and empathy
- Ensure a high-quality customer experience
- Handle and resolve issues effectively

Required profile :

- Native or bilingual proficiency in Catalan and Spanish (spoken and written)
- Previous experience in customer service and/or back office (highly valued)
- Excellent communication and customer-oriented skills
- Organizational skills, rigor, and proactivity

Head office address :

Desired personality traits :

Will to persuade Extraversion Intuition / spontaneity Ambition Search for new things / novelty Respect of the rules Emotional distance Involvement at work