Customer Service Representative - Casablanca

Company :

At Hilti, we design and make power tools, consumables, software, and services for professionals in the building and construction industries.

With over 32,000 employees in more than 120 countries, we are a global company.

Every day, our technologies support amazing engineering feats around the world - from the famous Japanese high-speed train to the metro tunnels under the world's biggest cities.

We offer a complete service, from design software to products, construction tools, training, repairs, testing, and advice. We are the key partner for construction professionals worldwide.  

Company culture :

Hilti Morocco operates within a predominantly collaborative culture, where people, trust, and teamwork are central to the organization’s way of working. The company promotes a close and supportive management style focused on guidance, empowerment, and collective success. This people-oriented approach is balanced by a strong performance culture, driven by ambition, challenge, and customer focus. It is supported by structured processes that ensure efficiency and quality, while also allowing room for innovation and individual initiative.

Job :

Join a dynamic company in the Construction / Civil Engineering sector as a Customer Service Representative. Based in Casablanca, this role is a unique chance to grow within a passionate team and actively contribute to our customers' satisfaction.

Help achieve customer service excellence by ensuring smooth and professional communication with our clients. Maximize customer satisfaction by efficiently and quickly handling requests and complaints.

Your main tasks will include:

• Answering and processing customer phone calls and emails.
• Providing clear and accurate answers to questions about our products and services.
• Processing billing based on quotes and purchase orders.
• Checking that quotes and purchase orders match.
• Following up on the billing process and handling any correction requests.
• Handling customer complaints with empathy and professionalism, finding suitable solutions.
• Coordinating with different internal departments to ensure optimal customer file follow-up.
• Participating in the continuous improvement of customer service processes.
• Keeping the customer database up-to-date and organizing relevant information.

Required profile :

A degree equivalent to a 3-year Bachelor's degree in Sales Administration or After-Sales Service is expected.

A first professional experience of 1 to 5 years in a similar role, ideally in the construction or customer service sector, will be a major asset.

To excel in this role, you must have:

• Good oral and written communication skills.
• A strong sense of service and ability to listen to customers.
• Great organizational skills and ability to manage priorities.
• Proficiency in common computer tools (Office Suite).
• Ability to solve problems and manage stress.
• Team spirit and a sense of responsibility.

If you see yourself in this description and are ready to take on new challenges, don't hesitate to apply quickly!

Head office address :

Desired personality traits :

Flexibility Team work Involvement at work Ambition Organization