Director of Accommodation
- Rabat

Company :

The Rabat International University Hospital (HUIR), affiliated with the International University of Rabat (UIR), is a new hospital-university center that will open its doors soon. This center of excellence will offer about forty medical and surgical specialties, equipped with a latest-generation biomedical platform. With a capacity of 530 beds and places, this futuristic hospital represents an investment of approximately 2 billion dirhams and will eventually employ over 1,200 employees.

• We offer you a caring and attentive work environment where employees are at the heart of our actions. You will find opportunities for professional and personal fulfillment, with possibilities for professional development and continuous training to improve your skills and advance your career.
• You will have the opportunity to participate in innovative projects within a renowned healthcare institution. You will be able to contribute to initiatives that shape the future of medicine and healthcare in Morocco.
• You will work in a modern, stimulating, and collaborative environment equipped with the latest digital technologies, where care and mutual support are at the core of our values. You will benefit from modern, flexible, and fully digital workspaces, as well as a dynamic, human, and collaborative company culture.
• Furthermore, you will have the opportunity to participate in company events, team building activities, and regular celebrations to acknowledge your successes and contributions.

Join us and contribute to the mission of the Rabat International University Hospital !

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job :

We are looking for an experienced and detail-oriented Director of Accommodation to join our Accommodation Department at UIR Hospital. They will be responsible for defining, organizing, managing, and optimizing all activities related to hospital accommodation within UIR Hospital.
They will be responsible for ensuring a safe, clean, comfortable hospital environment that meets quality, hygiene, and safety standards, in order to ensure an optimal patient experience and operational efficiency of care units.

Your main responsibilities will be:

1. Hospital Hospitality, Catering & VIP Services:

• Supervise the preparation and availability of rooms within the defined deadlines and standards
• Ensure patient comfort: bedding, linen, equipment, environment, and associated services
• Supervise the quality of catering services in line with medical requirements
• Oversee the management of VIP services and associated services
• Develop and improve the hotel service offering to enhance the patient experience
• Manage associated services: television, Wi-Fi, concierge, room service, VIP reception, etc.
• Monitor satisfaction indicators and implement continuous improvement actions.
• Manage the catering service (contracting and operational monitoring).
• Manage service providers (cafeterias, shops, etc.)

2. Bio-cleaning & Premises Hygiene

• Organize and manage bio-cleaning activities in coordination with the hospital hygiene manager
• Ensure the application of cleaning and disinfection protocols adapted to different hospital areas
• Supervise the planning of cleaning operations
• Control the quality of services through audits, checks, and indicators
• Ensure compliance with hygiene, safety, and infection prevention standards
• Participate in the training and awareness of teams on good hygiene practices

3. Hospital Linen Management

• Supervise the entire hospital linen process and ensure the availability of clean linen in the units
• Ensure the secure management of clean/dirty linen flows
• Optimize stocks and logistics flows
• Manage the professional clothing of hospital staff

4. Hotel Reception & Patient Services

• Contribute to the orientation and support of patients and visitors
• Organize complementary services related to patient comfort
• Supervise the handling of complaints and feedback
• Contribute to the continuous improvement of the patient experience

5. Quality and Continuous Improvement

• Define and monitor performance indicators
• Conduct quality audits and checks
• Manage corrective action plans
• Ensure the quality, continuity, and compliance of outsourced services

6. Management and Organization

• Recruit, integrate, and support employees
• Supervise managers and operational teams
• Develop team skills
• Establish a patient-oriented service culture
• Ensure schedule management and business continuity
• Define objectives and evaluate performance
• Foster a collaborative and respectful work environment

7. Quality Management and Compliance

• Ensure the compliance of activities with hospital and regulatory standards
• Monitor applicable quality standards (ACI, HACCP, hospital hygiene, safety, environment)
• Ensure compliance with safety, confidentiality, and risk prevention protocols
• Monitor adverse events
• Implement corrective and preventive actions

Required profile :

• Master's degree (Bac +5) in Hotel Management, Hospital Management, Healthcare Facility Administration, or equivalent
• Minimum 10 years of experience in a similar role in a healthcare facility
• Knowledge of administrative procedures
• Organizational skills and rigor
• Good interpersonal skills

Head office address :

Desired personality traits :

Search for new things / novelty Creativity Need for objectivity Emotional distance Rationalism Need for reflection Need for autonomy Organization