Trainer / Talent Developer (FR/ENG) - M/F - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsMarketing Call Center, firmly rooted in Morocco, has embodied excellence in customer relations, offshoring, and multi-channel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands from Morocco, Europe, North America, and Asia.Supported by over 700 experienced talents, our organization delivers tailored services to demanding markets in Europe, North America, and Asia. Our promise: to combine performance, accuracy, and personalization in every customer interaction.True to our Moroccan identity, we place human capital and operational excellence at the heart of our strategy. Our teams thrive in a structured, dynamic, and meaningful professional environment that encourages commitment, innovation, and growth.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards globally.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Reporting to the Training/Quality Manager, you will be responsible for the operational excellence of our teams. Your main responsibilities will be:- Facilitation: Deliver initial (onboarding) and ongoing training (products, updates, soft skills) to customer advisors.- Pedagogical Engineering: Design and update training modules, teaching materials, and evaluation quizzes.- Support: Provide post-training support ("nesting") and close coaching to ensure KPIs are met.- Analysis: Identify performance gaps and propose corrective action plans (workshops, refreshers).- Reporting: Track training indicators (success rate, satisfaction, attendance) and report to management.

Required profile :

We are primarily looking for someone who is a good teacher, dynamic, and thorough.Language: Perfect command of French and English, both spoken and written.Experience:Proven experience as a Trainer in a call centerTechnical skills: Proficiency in office tools (PowerPoint, Excel) and group facilitation techniques.Soft skills:* Excellent communication and interpersonal skills.* Patience, active listening, and empathy.* Ability to bring a group together and motivate them.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work